If you’re experiencing frequent logouts from cPanel whenever your IP address changes, it could be due to security measures implemented by your hosting provider or cPanel itself. The system might interpret the IP address change as a potential security threat and automatically log you out to protect your account.
Sometimes this might affect you as the owner and it’s so frustrating but trust me, it’s really for your own good as the cPanel security measures are made to protect you from harmful access to your account by unwanted intruders.
If you’re a user of cPanel, you may have experienced the frustrating issue of being constantly logged out whenever your IP address changes, especially when using the MTN network and sometimes GLO network. This recurring problem can hinder your productivity and disrupt your workflow.
In this article, I will take you into the reasons behind this issue and explore the best possible solutions, including switching networks and utilizing a VPN, to help you maintain uninterrupted access to cPanel.
Why Does cPanel Log Me Out When My IP Address Changes?
The underlying cause of cPanel logging you out when your IP address changes can be attributed to security measures implemented by your hosting provider or within the cPanel software itself. These security measures are in place to safeguard your account and data from potential unauthorized access. When your IP address changes, cPanel interprets it as a potential security threat, prompting an automatic logout to protect your account.
From our various experience as a web hosting provider in Nigeria, we have oftentimes seen this issue commonly among the MTN users and also in a very few cases GLO network users.
MTN Network as the Main Culprit
While this issue can affect users on various networks, the MTN network has been identified as a common culprit. The way MTN handles IP address changes or assigns dynamic IP addresses seems to trigger cPanel’s security protocols, resulting in frequent logouts. However, the solutions discussed in this article are applicable to any network experiencing similar issues.
Solution 1: Switching Networks
One possible solution to mitigate the problem is to switch networks. If you have access to an alternative network, such as a different ISP’s Wi-Fi network or a mobile data network from a different provider like Airtel Nigeria; try connecting to the internet through that network. By doing so, you may receive a different IP address or a more static and stable IP address that doesn’t trigger the automatic logouts from cPanel. Keep in mind that this solution is dependent on the availability and accessibility of alternative networks in your location.
Solution 2: Using a VPN (Virtual Private Network)
Another effective solution is to utilize a VPN, which can provide you with a stable and consistent IP address regardless of your network connection. A VPN creates a secure tunnel between your device and a VPN server, masking your actual IP address and assigning you a new IP address associated with the VPN server. This effectively bypasses the issue of frequent IP address changes and allows you to stay logged in to cPanel.
To employ a VPN, start by selecting a reputable VPN service provider. Install the VPN client on your device, choose a server location of your preference, and establish a connection. Once connected to the VPN, access cPanel as usual. The VPN will provide you with a static IP address, ensuring uninterrupted access to cPanel even when your network’s IP address changes.
We recommend Windscribe VPN. Windscribe offers it’s user about 10GB of free usage with multiple locations to select from. You can try it and on your cPanel of you don’t already have a VPN that you use. There paid version is also very powerful and affordable.
Other Possible Cause
Even though certain ISPs (Internet Service Providers) have short DHCP lease times, resulting in frequent IP address changes, if you are accessing cPanel from a different computer, it can also trigger IP address changes, leading to the described behavior.
Unfortunately, these types of connections are not fully compatible with cPanel. However, you can attempt a few solutions to resolve the issue:
One potential solution is to access your cPanel using the URL http://cpanel.yourdomain.com/. This alternative URL might help in resolving the problem.
In conclusion, experiencing frequent logouts from cPanel due to IP address changes can be a frustrating experience, particularly when using the MTN network. However, by understanding the reasons behind this issue and implementing appropriate solutions, you can overcome the problem and maintain uninterrupted access to cPanel.
Therefore, switching to an alternative network or utilizing a VPN are effective solutions that can help you avoid the automatic logouts and continue working seamlessly. Remember to consult your hosting provider’s support or cPanel’s support if you require further assistance tailored to your specific hosting environment.
By taking proactive steps to address this issue, you can focus on utilizing cPanel’s powerful features and efficiently managing your website or online applications without unnecessary interruptions. Using FTP can also help if you don’t mind.